Every new bike comes with our R&R customer care warranty program. Our warranty program provides the original purchaser of the bike with warranty against defects in materials and workmanship as per below:

Five Year Warranty for: 

• Bike Frames have a five year warranty against defect for the original owner of the bike.

Two year Warranty for:

• All other original parts, including the battery and motor on electric bikes

Exceptions to Warranty 

1. Normal wear and tear.
2. Damage resulting from misuse.
3. Not maintaining the bicycle, or not following the guidelines within the user guide.
4. Accidental or deliberate damage.
5. Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold.
6. Labour charges for part replacement or changeover.
7. Failure to meet service schedule.
8. Failure to produce an invoice or proof of purchase.
9. The warranty is void in its entirety if there is any modification of the frame, fork, or components.
10. The warranty is limited to the repair or replacement of the defective item.
11. The warranty extends from the date of purchase and is offered only to the original purchaser and is not transferable.
12. R and R Adventures Ltd is not responsible for any incidental or consequential damages.
13. Bikes used for commercial activities, including those in rental, demo or security fleets.